Research (and managing citations) is a personal process. Everyone's a little different.
For some users, RefWorks doesn't cut it. Not every tool is a hit with every user.
If you don't want to use RefWorks, we suggest two other options: Zotero, and Mendeley. (Each is available free of charge).
Zotero is an open-source software program that is notable for its ease of use, its ability to grab screenshots, and its capabilities for archiving website content for local storage (including PDFs).
Mendeley, the newest option of the three, is a cloud-based proprietary system that includes PDF storage, annotation, and tagging. Mendeley has a wide range of functionality but has historically suffered from performance and accuracy issues.
We recommend that you explore a variety of citation managers, consulting with library staff as needed, before choosing one. We can provide guidance on best practices and share our experiences.
Each of these tools does the following: